Author: Mary Hamilton

I'm an operations specialist, analytics nerd, recovering journalist, consultant, writer, game designer, company founder, and highly efficient pedant.

We are in a buyer’s market for news – and for journalists too

International Money Pile in Cash and CoinsFor this month’s Carnival of Journalism, Michael Rosenblum asks: “Is it possible for a good journalist to be a good capitalist?” My answer: yes, but the people who employ journalists tend to be a lot better at it than the journalists themselves, thanks to the state of the market and the laws of supply and demand.

Entrepreneurialism – while it can be brilliant and is a vital part of the ecosystem – is risky, difficult, sometimes soul-destroying, and the odds are against you ever making more money from it than you could from more traditional employment. Freelancing is, of course, not the same thing as being an entrepreneur, and while plenty of journalists go down that route the money is often scarce and the financial position insecure. At present journalism jobs – outside specialist markets like financial journalism – are few and far between, and even at their best the money pales in comparison to some other professions, as Michael points out in his introduction post.

Many journalists don’t want to be – aren’t cut out to be – technical or technological innovators, or freelancers chasing clients for cash. Some of us love digital production and want nothing more than to be playing with new ways to tell stories. Others want nothing but to be allowed to get on with their important investigatons, or their war films, or their pithy columns. I am unequivocably in favour of journalists learning new skills in order to do their jobs more efficiently and more effectively – but when it comes to demanding they move away from their specialism and into areas they may not enjoy or be good at, I get a little uncomfortable. Not everyone can or should be a jack of all trades.

This is a supply and demand problem. This isn’t an issue of journalists not wanting to make money – it’s an issue of there being an awful lot of very talented journalists, from new graduates to grizzled veterans, all of whom would like to be able to eat. Journalism right now is a buyer’s market, and content is very cheap. The people at the bottom of the rung who can afford to work for free will do so; freelancers who can undercut the competition will get the gig. Employers who want to employ journalists and cut costs at the same time can pay so little, because so very, very many people want a job in journalism, have sunk years of time and a great deal of money into the prospect of a job in journalism, and are willing to work for little cash because of their principles and desires.

Much like news online, journalists’ skills are devalued not because they are not respected, but because they are abundant. Much like an absolute paywall, unless you have unique content or the ability to ensure everyone adheres to the same pricing strategy, charging more for your work is likely to simply make people turn elsewhere. The macro issues affecting the industry hit journalists individually too. The solutions to both problems remain unclear.

Under reconstruction

Under ConstructionI’m doing a bit of a clean-up on this site. Partly this is because I’ve written a lot of stuff in the last three years that I want to archive or forget; partly it’s because my metadata is shameful and needs a proper overhaul now I know what I’m doing; partly it’s because I want this to be more of a home space than it is right now.

I’m going to be shuffling things around to include a few more categories – I want there to be spaces here for thoughts about journalism, news and the media, current affairs, narrative theory, game design, and maybe some personal, fiction or creative projects too. I want a more accessible linksblog, and a more media-rich site, so far as that’s practical. That means making sure that people who only want to see some of that can do so sensibly, and a bit of a redesign to find a way of presenting things so that it feels comfortable. So over the next few weeks – maybe months – maybe longer – I’ll be experimenting. Let me know what you think.

A simple point and click interface: zombies at London IA

Demons at ZombieYesterday I gave a short talk at London IA, about one of my side projects: zombies, LARP, morris dancers, demons, creativity, delight, verbs, NERF guns and (ostensibly at least) user experience design. Slides – expertly drawn by @gshowitt – are here, and my notes are below the fold.

A simple point and click interface

Continue reading A simple point and click interface: zombies at London IA

Adaptation is continuous. It isn’t going to stop

EvolutionWe live in the future. The pace of change is astonishingly fast, and it’s accelerating. We’re living through not one but at least two huge technological advances – hardware in the form of computers and mobiles and tablets, and the network itself. We’re just starting to see the social changes that come as a result of those things: interlinked networks, technologically enabled, doing new stuff like Wikipedia and Wookiepedia and breaking the entire news industry by publishing stuff immediately and talking to each other directly.

Of course, children born today have no idea what a rotary telephone is, or a vinyl record. That’s not a hard thing to understand. What’s startling is realising that most 12-year-olds now have no idea what the save icon in Microsoft Word is meant to look like. Floppy disks are gone. We’ve gone through so much tech so fast.

But we’re not done with those changes. Not even the network changes are over, never mind the hardware and the social effects from those things. We have got so many more years of this to come – magical devices emerging from big conferences that change the way your whole life works; new ways of having conversations and sharing things and spreading information virally that come out of tiny startups with no cash. Things we can’t imagine yet, but that will seem inevitable as soon as they exist.

We don’t get to stop yet. In fact, we probably aren’t going to stop in my lifetime. I’ve made my peace with the idea that every solution I work on, every innovation I’m part of and every exciting development I eagerly enjoy is a step on the way somewhere else. Everything we are currently doing is temporary.

It’s pointless trying to adapt to survive the current conditions and then stopping. By the time you’ve adapted the current conditions will be old news. In three years’ time your nice, completed adaptation will be obsolete.

That doesn’t mean we get to stop doing it. It means that – in the news business especially – we need to get a move on doing it now. We need buckets of innovation now, in chunks that we can test and deploy and iterate on and learn from, so that in six months’ time we can be doing the next thing. And then the thing after that. And then the next thing. Because standing still would be monumentally, suicidally stupid.

This post was brought to you by @currybet on innovation, @adders on disruption, and @yelvington on Kodak.

3 ideas about the future of print news

McSweeney's San Francisco Panorama amid New York Times & other newspapers at West Portal Daily
Spot the odd one out.

A friend recently emailed me to ask about what print newspapers would look like in the future, for a sci-fi story he’s writing. His words:

“Obviously the It’s The Future! thing to do would be to say they only existed digitally, but I’m reluctant to go right down the route in case it’s a bit too holo-TV and flying cars, so knowing where you’d put your money on this particular bet would be very handy.”

It made me consider the question in a way I hadn’t before – and here’s the response: three sci-fi-ish narratively-useful ideas grounded in reality, about what print news could look like in the World Of Tomorrow.

1. Print-your-own

Berg has just announced a mini in-your-house printer magic box cloud news thing. This is actual wizardry. The evolution of devices like that is basically a personal printed news sheet that you grab on the way out of the door, read on the commute and recycle at the office. Or that greets you with the day’s news in print when you arrive home, or gives you a non-screen thing to read with breakfast so it doesn’t matter if you spray ketchup on it. And it weaves personal/social news stuff in with “proper” news sources. It’s unbundled in a very cool way.

2. Artefact

The newspaper that carries your birth date, or announces your marriage – the one you appear in – is a thing people still want to keep. There will be more cut-out-and-keep, more souvenir editions, and quality of production will go up along with prices, until each paper is a beautiful object in its own right. Something along the lines of some of the really innovative papers at the moment – the prettier ones here are starting to move in that direction – or McSweeney’s San Francisco Panorama.

At its most extreme, this could end up with weekly papers being more like glossy magazines – something to sit on your coffee table for days at a time, something you can dip in and out of during the week, carrying good long reads and beautiful pictures – the sorts of lean-back things you can really do well in print.

This might be the least likely of the three to come in, because even though the infrastructure is already there, the folks in charge of newspapers want to stay mass-market as long as possible so won’t make the design investments to switch to niche. And it’s questionable whether the business model would actually pan out, given distribution costs.

3. Free

People will still read something if it’s handed to them when they’ve nothing else to do. Metro and Evening Standard will still do well, in London at least, as long as there are captive commuters – though when wifi is installed on the Tube that’ll be very disruptive to their businesses and they’ll have to up their game to compete. Free sheets, supported by ads, won’t go away until/unless the last of the display ad business dies.

If free papers can come up with a better way of tracking who actually reads them and what they do, and sell that model to advertisers, then free sheets could end up being the most profitable of any medium. So depending on how near, innovative and prosperous the near-future is, it might be worth thinking about offline tracking in your newspapers – RFID trackers that would let companies see how far their papers travel and how many times they’re read, or giveaway cards that would unlock something extra (rewards online, possibly, or free coffee/pasty/Twix offers) in return for a name/date of birth/postcode.

What else?

What did I miss? I didn’t say local, because I don’t think many local papers will exist in 30 years’ time in forms other than those above. That’s not to say local news won’t – in fact, it’s likely to be much stronger than it is now, thanks to better local networks, horizontal vectors for information to spread, facilitated by but not limited to the internet. Will any news organisations run print papers as loss leaders, for prestige or for other purposes? Or will there be any profitable newspapers that aren’t also artefacts?

2012: not the end of the world

As 2011 draws to a close, we find it easier to imagine the world ending than to imagine a seismic change of the sort that seems likely in 2012. Apocalypse cults herald the Rapture and the Mayan prophecies of doom, but critics of capitalism stop short of imagining a revolution in America or a new political order in the UK.

The stories we tell about the future are no longer hopeful, excited tales of technology and human spirit revealing new vistas of experience and exploration. Toby Barnes talked about this in his excellent post wrapping up Playful 2011: “Our visions now seem to be so close to home.” Not just in science fiction, in the stories we write and the movies we see, but in other areas of culture too, we go around in circles exploring the past. The New Boring aesthetic is everywhere, in our television, our clothes, our music, our interior decoration. Even cupcakes and cake stands are back.

It’s a little like the UK has collectively mislaid the cultural ability to imagine beyond the horizon, and started looking backwards over its shoulder instead. Not lost, because that implies it won’t come back, when the world stops changing so fast and people have jobs and can afford to eat and pay bills comfortably again (assuming that happens). But we have shifted our focus away from the shiny bright realm of limitless possibility to the scary possibilities of the present. While in some parts of the world 2011 has been about imagining revolution and embracing hope, in others the realm of the future has become a place where ends are easier to envisage than evolutions.

The same is true of the news industry. In a year when a British newspaper was unceremoniously killed by its owners, the end of a national newspaper suddenly changed from something hard to picture into something easy to recall. It’s much easier to envisage the end of the newsprint business than to conceive of its evolution. It’s harder to imagine what the news business in general will look like in 2031 than it is to imagine that there simply won’t be one. The apocalypse is a much easier story than the sci-fi future, these days.

I hope, in 2012, that changes. I hope we get our hopeful visions back.

What the water feels like to the fishes

Goldfish Depression sneaks up on me around this time of year. Most years I spend these late months down, though some more so than others. There’s something about the slow dying of the light that brings out the noonday demon, bleaching colour from the day and bringing sharp edges to the night.

Though that’s too poetic, really, for the drab reality. Sleepless nights followed by nights of too much sleep, leaving me drained and exhausted regardless. Headaches that don’t leave, restlessness without cause, and sadness that turns up unexpectedly mid-sentence and refuses to dissipate. Most of all, a thin veil that descends between me and the world, dulling joy and blunting emotions, making it hard to participate through the feeling of awful apart-ness, as though I’m watching life on a screen and not participating. In the summer I take on dozens of projects, safe in the boundless energy the light brings. In winter, I count spoons and mete out activity in careful, measured portions, for fear of failing to cope. Without Grant, I would struggle to eat well or sleep at all.

For some people – I’m one of them – depression is just a fact of life. I don’t remember a time before depression. I guess I was 11 when I had my first full-blown episode; I know I was 12 when I was first diagnosed. I know what it’s like to be happy, but I don’t know what it’s like not to have to hoard it, guard it, trace its contours for as long as I possess it. To not know with certainty that it is fleeting, and must pass.

That is one of the cruellest things about this illness. It perpetuates itself in the knowledge of itself. Depression is itself depressing. And terribly boring, too. So many depressives – myself included – develop other problems in part to cope with the bleakness of the dark mornings, but also because they are at least something that can be controlled, and that brings an upside, a dramatic, vivid illustration of the pain we’re in, and something else to focus on. Perhaps it’s taboo to suggest that anorexia, alcoholism, self-injury and so forth have benefits, but it’s true; otherwise, they wouldn’t be so seductive. I recall vividly a psychiatrist telling me that if they could bottle and prescribe the psychological effects of self-harm without the messy reality, it would be the most effective antidepressant ever – and one of the most addictive.

So in the down times I cope not only with the depression itself but also with the desperate animal-in-trap desire to hurt myself, something counterproductive, self-destructive but also self-preservative, something that – if I could control it and mitigate its down sides – would be the best possible way of dealing with the depression. That, I think, makes it harder – to know, intimately, that there is an easy option, and still not to take it.

But then, this too shall pass. The most powerful knowledge I have is that this will pass. It must pass. The blackness is not permanent; the sun will rise again. What I fear most is forgetting that such sadness is temporary. That way lies madness.

This post was imported from my Tumblr as part of a big reorganisation of my online self in January 2012.

What do we do instead of reading the paper?

For news organisations, especially ones rooted in print, stories have totally changed since the advent of the internet. I don’t just mean our stories, I mean the ones our readers put together internally without noticing it, about what they do and see, constructing the assorted stuff and fluff of the day into a nice neat narrative which contains a sensible answer to the question: What did you do today?

It used to be that “reading the paper” was a single activity, physically and mentally, bounded by the single physical experience of picking up a newspaper and then, well, reading it. Not all of it, probably. Not even necessarily very much of it. Not everyone starts in the same place or cares about the same articles. But even if you read completely different bits of completely different newspapers to everyone else in your office, or even if you just looked at page 3 and the punny headlines and then called it a day, you still called it “reading the paper”. And that’s how it turns up in the story of your day. (What have you done at work so far? Not much, just read the paper and answered some calls.)

It also used to be bounded by the covers of the paper, not by the subjects you pick within it. Which paper do you read? Your identity is to some extent bound up in that brand choice, in the UK at least – people have made good satire about this, and there’s a wider point. Your newspaper said something about you. It featured in the story you told yourself about yourself, as well as the one you told other people. Reading the paper isn’t just learning about the news or the sport or the arts coverage; it’s also an element of your identity, a piece of your personal puzzle. A Guardian reader is not the same thing as a Daily Mail reader. Most people only get one.

Except that’s all gone out the window, now. The Mail Online has god-knows-how-many million readers; the Guardian has a smaller but still reasonably mind-bending number. Both numbers are too big to imagine and you have to resort to comparisons like the population of London. And of course those audiences overlap. They’re both much bigger online than in print, and they both require much smaller commitments in terms of reading – a single article, not a whole paper (whatever a whole paper used to mean, anyway). But also, and this is important, because reading one or two or twenty articles from a single news source doesn’t make me a “reader” in the way that it would if I “read” the paper. Not in the story I tell myself about myself, and not in the story I tell other people.

Which wouldn’t be so hard to manage, if it wasn’t for the first problem. Because actually it’s really easy to miss that you read an article from a newspaper, if what you’re doing is browsing the net or chatting on Facebook or catching up on Twitter. You click a link from the thing you’re doing, you read the link, you click “back”, you carry on. You can do that dozens of times, clicking all over the place, and still it doesn’t turn up in your story of the day as “reading the news”. What are you doing? Just checking Facebook. Or wherever.

Apps take you back to that activity of reading the paper, reading the news, within the nice neat cozy boundaries of a virtual cover even if not a real one. They require certain physical activity, too. It took a while for that to click with me, but I think I get now why print people are comfortable in app space.

But people that actually go to the front pages of news sites online are pretty few and far between, compared to the numbers that just turn up on article pages when they’re in the middle of doing other stuff. So obviously that raises huge issues about making sure that every article page is a good front page, a good gateway into your site, good enough to maybe persuade a couple of those people not to click “back” but to stick around and change what they’re doing. But also it raises issues about the visibility of what news organisations are doing. Because if your readers don’t consciously realise they’re your readers, that has to change the way your brand works.

#jcarn: Dear Santa, please bring us all more time

Given the recent dearth of posts on here, my request in response to this month’s Carnival of Journalism prompt is probably not surprising, though it may be impossible.

Dear Santa, for journo-Christmas I would like more time. Not just for me, but for everyone.

I was lucky enough, recently, to be part of a Guardian hack day. As a result, some awesome tools got built, including three that I started using inmediately. They’re still very much in beta, being improved and worked on occasionally, but I use them constantly. They’ve changed my job. Not by giving me new things to do, but by automating some repetitive, tricky, admin bits of the job and therefore making them require less time and attention – so I can spend more time and energy focussing on the bits that really need it.

That’s wonderful. It’s a gift of time. It means I can work smarter, not just harder. I wish, if I have to be limited to one Christmas wish, that every journalist and everyone involved in making journalism – including developers – could have at least one tool, in 2012, that makes the tedious admin bits of their jobs faster. I hope that every tricky CMS for journalists that contains unnecessary time-consuming admin processes releases an update that makes it no longer so.

And, because this isn’t a one-way process, I hope that every journalist takes the initiative to go find out where their techies live and actually talks to them, in person, about the problems they have. There’s no point griping only to each other about the difficult bits, or in keeping quiet and carrying on doing things that don’t make sense: tell developers what’s wrong, because otherwise they won’t know it needs fixing. Sometimes what looks like a tech problem is actually a communication issue, because the people who need to know that something’s broken haven’t been told.

These fixes often aren’t the big, sexy, exciting projects for devs. They’re the sort of thing that, if it exists, you very quickly take for granted. Things like, say, a spellchecker that also flags up common house style violations, or a geolocation module that understands when you type “Norwich” that you want the geographical area defined by the boundaries of the city of Norwich, not a point at the centre of its postcode area. They’re often small niggles that you’d only notice if you’re doing these processes day in, day out, many times a day.

In an age of cutting costs, one of the most precious resources we have left is our time. Anything that saves it, that means it can be spent doing journalism or making tools that journalists can use, instead of busywork, is a wonderful thing.

Oh, and if you work in a place that has admin staff, go say thank you to them. They deserve it.

Citizen liveblogging

Pretty sure this Reddit comment thread, from the night of the Zuccotti Park Occupy evictions, is the first time I’ve seen citizen liveblogging in the wild. It’s impressive work; short, timely posts, mostly reports from the video livestream, interspersed with links to videos, Twitter and other news coverage. There’s an attempt to verify whether one video shows tear gas being used or not. And it’s all done by someone who works at a hospital in a different state to the events themselves.

We’re rapidly creating a world in which the wide web of connections between people are functionally replacing the vertical connections between news outlets and people. Everyone is better informed, not necessarily because they know more but because the information is readily available, should they wish to discover something. The ambient information that anchor journalists and live reporters use to fuel their work is readily available to everyone with an interest; the new ease of publishing isn’t limited to finished stories or to eyewitness accounts, but extends to curation, information filtering and all that other juicy stuff we journos pride ourselves on.

This is fascinating.