Stop blaming the internet for rubbish news content

Newspapers and newsrooms generally have always striven to publish stories that are important, interesting, informative and entertaining.  Not every one puts those in the same order or gives them the same importance. But the internet hasn’t changed that much.

The unbundling effects of the net mean that instead of relying on the front page to sell the whole bundle, each piece has to sell itself. That can be hard; suddenly the relative market sizes for different sorts of content are much starker, and for people who care more about important/interesting/informative than entertaining, that’s been a depressing flood of data. But the internet  didn’t create that demand – it just made it more obvious. Whether we should feed it or not is an editorial question. Personally, I think it’s fine to give people a little of what they want – as long as a newsroom is putting out informative and important stories, a few interesting and entertaining ones are good too, so long as they’re not lies, unethically acquired or vicious.

If you spend a lot of time online you will see a filter bubble effect, where stories from certain news organisations are not often shared by your friends and don’t often turn up in your sphere unless you actively go looking for them. That means the ones that break through will be those that outrage, titillate or carry such explosive revelations that they cannot be ignored. That does not mean those stories are the sum total output of a newsroom – any more than the 3AM Girls are the sum total of the Mirror in print – but those pieces attract a new audience and serve to put that wider smorgasbord of content in front of them (assuming the article pages are well designed).

Of course, some news organisations publish poor stories – false, misleading, purposefully aggravating or just badly written – in the name of chasing the trend. That’s also far from an internet-only phenomenon. The Express puts pictures of Diana on the front, and routinely lies for impact in its headlines. The Star splashes on Big Brother 10 weeks running. The editorial judgement about the biggest story for the front is about sales as much as it is newsworthiness. Sometimes those goals align. Sometimes they don’t, and editors make a choice.

It is ridiculous to blame the internet for the publishing of crap stories to chase search traffic or trend-based clicks – just as it’s ridiculous to blame the printing press for the existence of phone hacking. In both cases it’s the values and choices of the newsroom that should be questioned.

Distribution: journalism’s current (and next) big upheaval

the best free paper bag everThis month’s Carnival of Journalism post is late, because I’ve had my head busy in other places for the last few days – but as per the rules, there shall be no apologies. This month Steve Outing asks what technology or digital trend will up-end journalism next.

I want to pick apart the notion of trends for a minute. Trends aren’t about technology. Technology turns up because people create it, sometimes to fulfill needs or because of ideas about the future, but mostly because something that already exists just isn’t good enough. Innovations are born out of frustrations. If enough people have a particular frustration, and something comes along that fixes it, it’ll be widely adopted. Or if something designed to fix a particular frustration turns out to make life just that little bit better for lots of other people, lots of other people will most likely want to use it. Trends are about people, not things.

We’re in the middle of a massive upheaval in how distribution works, and media organisations for the most part are lagging behind in understanding and taking advantage of the changes. Online, the news is centrally hosted, unbundled, available in discrete chunks, accessible from anywhere; news pieces online are not just things to consume, but stations in ongoing journeys, spaces for conversation, and reference points for wider conversation. They’re used in many different ways, not all of which involve actually consuming the content on the page.

But most organisations are very much bound into a model where readers must come to us, rather than one where the news gets to people wherever they happen to be. This is one of the dominant trends at present: distribution models changing from top-down to peer-to-peer, both for news stories (in the sense of content created by journalists and hosted on a single URL) and for news itself (in the sense of the raw informational building-blocks of that content). This is true on Twitter, Facebook, Reddit, Delicious, and most other social media that offers link-sharing capability: we’re already a long way down this road.

The long, difficult road for news organisations is understanding that they can actually be distribution platforms, as well as reporting the news. It’s moving into peer-to-peer news networks, personalised and sociable. Letting people pick what they care about and customise their own experiences on our sites, and making it very easy to get our news wherever they happen to be online. It’s ceding control to the users, trusting them to know what they want, and understanding that they do value journalism enough to consume it voraciously, so long as it turns up at the right time and in the right place.

A link to begin with – 12 things multimedia journalists should do

LA Times

Vadim Lavrusik over at Mashable has a post up detailing 12 things newspapers should be doing in order to survive. I’m going to try and start this blog on a positive note – I get enough “print journalism is doomed / ad revenue will never recover / there’s no way out of the decline / we’re all doomed” at work – and talking about how to survive the digital revolution seems like a good start.

Continue reading A link to begin with – 12 things multimedia journalists should do