Why I’m not participating in today’s #twittersilence

First, let me be absolutely clear. I support the stated aims of those people participating in the Twitter boycott today, and I do not think my own speech contradicts them in any way. More than one person participating has said, in as many words, that this is about people reacting in a way that works for them. The only implication that those speaking today are somehow crossing a picket line has so far come from broader critics of the boycott, and not from those taking part. It’s a straw man, as is anything that points to this post as saying that the boycott is pointless or purposeless or useless. Again, to be clear: I do not believe that.

The Twitter silence has the potential to be an excellent embodiment of the freedom-of-speech dichotomy that turns up in a lot of arguments about hate speech. When you fail to enforce punishments for those who abuse, threaten and harass others, you aren’t protecting free speech – you’re permitting their victims to be silenced. Those people going quiet on Twitter for a single day are drawing attention to that fact – and that’s worth doing. I hope that, as Helen Lewis says, this moment of silence leads to a larger conversation.

But silence isn’t my choice. I’ve not been silent for any cause; I’ve always believed my voice has far more power than the lack of it, even for a day. I’m viscerally aware, too, of the power dynamics in this form of protest: you can only effectively participate in a silent boycott if you have a platform large enough that people will notice your absence.

It may be true that widely-followed, well-known people get the most abuse; it is in my experience also true that this problem has a very, very long tail, of people with a few dozen followers getting a little abuse, one troll, perhaps a violent-sounding stalker or two. It’s also true that trans people, people of colour, and disabled people – among other groups – tend to get an astonishing level of abuse as well; I have not been silent in support of those people either, in part because the people I’ve seen react against this type of hate speech have not been in a position where silence was a sensible protest.

Those people who don’t have a megaphone to put down can’t effectively use silence as a weapon, and it’s unlikely that this will be an effective path for them to get the recourse available to Hadley Freeman or Caroline Criado-Perez. Twitter and – in the case of actionable posts – the police are far too slow to respond to those people famous enough or articulate enough to demand it. But to those people who are not, they fail to respond at all. I don’t see how my silence today would change that – though I can understand why those participating hope that their critical mass will help to change policies and approaches both at Twitter and within law enforcement. What I can do is use this opportunity to highlight it in my own way, and to call for better approaches from Twitter and for the police to enforce laws that already exist.

Silence from me on a Sunday doesn’t mean much in any case – normally, these days, it means I’m off in Marrickville with a bunch of my friends playing tabletop games, forgetting that the internet exists and escaping for a while. It is pointless to protest by refusing to participate in something you don’t normally participate in anyway. And I have had an uneasy relationship with silence since I started writing under my own name online – a consistent awareness of the potential consequences of speaking, which ends up becoming a sort of self-censorship, a partial silence. Something I wrote two years ago, in reaction to Helen Lewis’s reporting on abuse, remains true (though I would use the word ‘people’ now, because it’s not just women dealing with this shit):

I’ve seen people argue that women should be stronger, should just suck it up and deal with it, as though silence about abuse is not a form of partial silence. I’ve seen people say women aren’t being silenced, because of all these women who are not silent, as though all women speak about the same things and measure risk and reward the same way, and as though there’s no gradient between silent and outspoken. I’ve seen suggestions that women should only write on moderated sites – presumably sites they don’t moderate themselves – as though restricting the venues of our speech doesn’t amount to silencing. And I’ve seen people say pseudonymous environments are bad for women because of harassment, when some of us find them the only places we can speak without worry.

All of those arguments are bollocks.

Now, as then, the best thing I feel I personally can do is to speak out – to put myself, directly or otherwise, in the firing line. To do so knowing that not being silent is still one of the most daring, distressing, dangerous things some people can do online, and that people with far fewer resources and more to lose than I are speaking up, every day, and refusing to let credible threats and floods of violent abuse prevent them.

I remain one of the lucky ones, because I only have to deal with pictures of dismembered fetuses and outright threats of rape every few months or so, rather than every day. Gender-based slurs and harassment should not be an occupational hazard for female journalists, any more than they should be a condition of open internet use for anyone who dares to differ from the English-speaking world’s white straight cis currently-not-disabled male default. Some people can use silence as a weapon against this state of affairs. I can use speech.

Social places, not networks

In the light of recent events, this post from earlier this month seems timely:

Some years ago, the tech industry set out to redefine our perception of the web. Facebook (and other similar sites) grew at amazing rates and their reasonable focus on the “social network” and the “social graph”, made “social networks” the new kid on the block.

But even though the connections of each individual user are his social network, these sites are not social networks. They are social networking places.

This is an important distinction. They are places, not networks. Much like your office, school, university, the place where you usually spend your summer vacation, the pub where your buddies hang out or your hometown.

And, much like your office, school, university, etc, they all have their own behavioural expectations and norms. When those spaces get big and full of people jostling for room, if they aren’t broken up into their own smaller spaces – or if the partitions are porous – those differing expectations rub up against each other in all sorts of interesting and problematic ways.

The Twitter I have is not the Twitter you have, because we follow different folks and interact with them in our own ways. There are pretty regular examples of this disparity: when people write posts about how Twitter’s changed, it’s no fun any more, but the reality is that it’s just the folks they follow and talk to that have changed how they use it. My Twitter experience doesn’t reflect that – I’m in a different space with different people.

Part of the abuse problem all online spaces face is working out their own norms of behaviour and how to deal with incidents that contravene them. One of the particular problems faced by Twitter and a few others is how to deal with incidents that turn up because of many different, overlapping, interconnected spaces and the different expectations of each one.

And on practical ways to handle those problems, go read this excellent post by an experienced moderator. It’s too good to quote chunks here.

The Guardian has a new URL

We’re now over at theguardian.com. There’s a handy explanatory blog post over here, which also contains a very happy-making phrase including the words ‘10% uplift’ about the work we’ve been doing over in Australia.

I’ve been involved in this project at various stages over the months – involved enough to be acutely aware of the complexity and scope of what’s happened today. Massive congratulations and kudos to all involved.

Hopefully now Australians will stop asking me why we have .co.uk in the link…

Is online abuse increasing, or are we just less tolerant of it?

A thought that follows on from yesterday’s post about Twitter and freedom of speech: it’s easy, I think, to see all the anger and distress caused by online abuse and come to the conclusion that it’s a growing problem. That social spaces online are increasingly hostile to women and other minorities, and that such incidents are increasing in both frequency and severity. In short, it’s easy to think that things are getting worse.

But I don’t believe that’s true. Social spaces online have historically always been fairly unpleasant places to be a visible minority, with notable exceptions. Usenet wasn’t a fun place to be openly female. Neither were early IRC channels (a/s/l and all). Parts of 4chan and Reddit still aren’t. But as online space has become easier to enter, easier to use, more important and less socially obscure, a broader section of society has colonised it. I learned when I was about 12 that you don’t admit your gender online, if you’re female; it’s less than three months since I first felt comfortable using a real picture of my face as my avatar, knowing what that can open you up to.

The evolution over the last couple of years has been that more women and other minorities feel safe enough online to be visible at all, rather than hiding behind the default masculine assumption that comes with anonymity and some pseudonymity. The target pool for abuse is larger, because more people are unafraid to simply be in public.

At the same time, the backlash to such behaviour is more visible and more outspoken. Abuse and threats are increasingly seen as unacceptable. That means more visibility for particularly reprehensible abuse, where a decade ago it would have been more hidden and harder to speak out against. The availability heuristic means people are more likely to overestimate the frequency of abuse now as opposed to abuse years ago, because they can think of more recent visible examples – not necessarily because it’s more frequent, but because it’s more frequently spoken of. It also means that social norms are changing for the better.

Maybe this is too optimistic a take. But I’d like to believe so.

Twitter’s freedom of speech

Caroline Criado-Perez, the journalist who successfully campaigned for Jane Austen to appear on British banknotes, has been subjected to a horrendous barrage of threats and abuse on Twitter, and has called for Twitter to improve the way it deals with abuse. Her supporters kicked off a petition asking Twitter for a better system, and they’ve had some success. The whole saga as it unfolded has been Storified by @kegill.

Twitter’s now said it will step up work on a ‘report abuse’ button for individual tweets. That’s a good step, but a button without something connected to it is just a placebo, and in this situation it won’t work unless it links to an action. Xbox Live’s community is enough to prove that abuse reports without enforcement are pointless, and that placebo buttons aren’t enough to deter campaigns of abuse or unpleasant individuals. And Facebook’s trigger-happy abuse policies are enough to prove that automated responses based on volumes of reports aren’t nuanced enough to be appropriate here either.

The problem is a human one, and it may be impossible to automate. That doesn’t mean it shouldn’t be tried, nor that the work is unimportant. Watching an abuse queue might not be the best way to solve the problem, nor a sustainable or scalable one. But I would love to see Twitter innovate around this issue. Moderation tools that understand the patterns of abuse on Twitter don’t yet exist, as far as I’m aware – and if they do exist, they clearly don’t work. I wonder what would happen if the same effort went in to understanding and predicting organised campaigns of abuse as spam campaigns.

I do not believe a solution is impossible. I do doubt whether Twitter thinks it’s important enough to devote significant resources to, for now, and I suspect it will continue to use freedom of speech as a convenient baffle.

If freedom of speech on Twitter means freedom to abuse, freedom to harass and to threaten, then speech on Twitter is not free. Freedom of speech for abusers means curtailed speech for victims. What critics of moderation tend not to understand is that both options force people to be silent. What supporters tend to believe is that it is better for the community as a whole to silence abusers than to allow victims to be silenced.

Getting things done

What gets done is what gets done, an entirely excellent piece about stopping working and logging off in order to work better and more effectively by @stef, turned up on Twitter today in a very timely fashion for me.

Suddenly, doing the occasional late night turns into a regular thing. You have meetings where you’re estimating how long something will take to do, and because last meeting you managed a certain amount of work, you commit to that next time. But the problem is that last time you had to pull a few late nights and now you’re writing that into your plan for the next piece of work. It’s a slippery slope.

Essentially, by doing lots of out-of-hours work you’re over-estimating the amount of work that can get done, and building potential team burnout into your plan.

At the moment, work is busy – very busy – because the Guardian in Australia is effectively a small startup, even though it exists within a much bigger corporation. It’s a small newsroom with a lot to cover, and after two months we’re still settling into our stride and learning what works and what doesn’t. When you don’t yet know what’s important – or you do, but you also have to do other mundane things to keep things running – it’s hard to prioritise time. And when – like me – you have a job which is fractal in nature, it’s very easy to end up working constantly, all of the time.

Fractal jobs are those where every task contains within it a multitude of smaller tasks. They’re jobs that multiply the more attention you put into them, where doing one big thing is fine but there are also three smaller things you could do to make it better, and each of those also could be improved if you did five other tiny things. My job incorporates SEO, social media monitoring and interaction, data analysis, community engagement: all areas that expand to fill all available space, if you let them. There’s always something else to do.

There’s a real skill involved in knowing when to stop tweaking, how much time to spend on the big things and how much to get invested in the smaller elements. And, being only two months in, I’m still learning where those lines are, and which things aren’t yet worth the investment of time for the returns they give. It’s also crucial to carve out time for experimentation and exploration, both of which become tricky when you’re paddling to stay afloat. It’s tempting to set that time aside at weekends, in space that’s not meant for work time. But that time’s not for work, and I’m increasingly certain that the more space I get to recover, the better I am at actually getting the useful things done.

On that note: it’s Friday. Time for some time off.

Animal Crossing: Lonely Town

Entering the new town
The train to a new town.

Dressed in a green cap, as Link, I strode into the Lost Woods, certain that I would find my way through. I didn’t know which way to go or how to solve the puzzles there. Eventually I had to ask friends how to solve it, so that I’d be able to progress. I couldn’t work out something that, in retrospect, seems incredibly simple. Follow the music and you’ll find friends. It seemed impossible at the time.

Animal Crossing: New Leaf is similarly, strangely impossible. I haven’t played the other games in the series, and I picked this one up with some trepidation. Not because it didn’t appeal, but because I was worried it might appeal too much. To be given a canvas and asked to create is a wonderful opportunity, and rare in gaming outside of modding communities. New Leaf, from what I saw of it before I bit the bullet and bought it, was not an unfiltered sandbox but a carefully constructed playground in which you could decide to play with the toys you preferred. You can catch bugs and fish, harvest and rearrange your fruit trees and your flowers. You can add buildings, make friends with digital townsfolk, create your own clothing, furnish your house. It is not a world-building game, nor a story-driven one, but a game about quiet creation and your own personal interests. Here is a town you can create from whole cloth, sewing yourself in where you wish. Here are a myriad potential towns: choose your own path. I am sucked in by such promises.

I was nervous before I bought it. It’s strange to say it out loud, as an adult, but I’ve watched other adults get sucked in, calling out for friends online so they can get the most out of their little town. I wanted to make something in New Leaf, a little world of my very own, but I didn’t want it to be cut off from the world. I understood instinctively something that @jennatar touches on tangentially, in passing, in her review: Animal Crossing, without real friends to ground it, becomes impossibly lonely. Impossibly sad. You are building something not to share but to sit untouched. New Leaf is meant to be played with other people: you open your town gates and other people come by, via the internet, to play together and see your little world. You go online to visit others. It’s a game about visiting, about creating something special and then sharing it. It has the nervous joy of showing someone your own artwork or reading your creative writing. It’s fragile and delicate.

My game has a problem. I can’t connect online. I can see other people’s gates are open. I can open mine. But only once has that connection functioned as it’s meant to. Someone came in and gave me a bounty: nine cherries, which I used to plant a new orchard. I wanted to show it off, next time they came. It has never let me connect online again. I’ve built a museum exhibit and stocked the flea market full. I’ve built bridges and clocks, planted bananas and mangoes, persuaded all of my animal townsfolk to stick around. I’ve made black flowers and caught rare bugs and learned to dance, and each of those moments was quietly exciting, in its own way. But without another human touch in this little computerised world, it’s meaningless. It’s a lonely town, and I’m a mayor without a purpose.

New Leaf is a beautiful game, and it’s wonderful to play online. I’m certain of this, because I’ve seen on Twitter the glee other people express when they find something new or share something entertaining. It’s a game full of delights and tiny surprises and astonishing, unfathomable attention to detail. But without other people, it becomes a grind: a slow, limited playground where your creations are nothing but fodder for animated creatures to use to fake a relationship. You sink time and energy into creative processes, coaxing life from pixels, then get back nothing in return. Sending letters and bushels of fruit to collections of automated responses is not enough. New Leaf makes you yearn for human touches: by design it asks you not just to create for yourself, but to create for an audience. When it fulfils that need, it is vastly successful, I’m certain. When tech problems mean that need is unfulfilled, it is nothing but cruel.

Forensic stylometry

Fascinating post on Language Log about the analysis of Robert Galbraith’s The Cuckoo Calling, and how the analyst reached the conclusion that JK Rowling was a possible author.

For the past ten years or so, I’ve been working on a software project to assess stylistic similarity automatically, and at the same time, test different stylistic features to see how well they distinguish authors. De Morgan’s idea of average word lengths, for example, works — sort of. If you actually get a group of documents together and compare how different they are in average word length, you quickly learn two things. First, most people are average in word length, just as most people are average in height. Very few people actually write using loads of very long words, and few write with very small words, either. Second, you learn that average word length isn’t necessarily stable for a given author. Writing a letter to your cousin will have a different vocabulary than a professional article to be published in Nature. So it works, but not necessarily well. A better approach is not to use average word length, but to look at the overall distribution of word lengths. Still better is to use other measures, such as the frequency of specific words or word stems (e.g., how often did Madison use “by”?), and better yet is to use a combination of features and analyses, essentially analyzing the same data with different methods and seeing what the most consistent findings are. That’s the approach I took.

It’s interesting not just for its insight into a field that rarely comes into the public eye, but also for what’s written between the lines about how authors write. It suggests that, unless we really make an effort to disguise it, most writers have a linguistic fingerprint of sorts: a set of choices that we tend to make in roughly similar ways, often enough for a machine to notice when taken in aggregate. A writer’s voice goes beyond stylistic choices, genre and word choice, and comes down to the basic mechanics of the language they use.

Gamifying games: Steam trading cards

The Summer Sale cards drop when you vote on games you want to buy, or spend money on games. Subtle.
The Summer Sale cards drop when you vote on games you want to buy, or spend money on games. Subtle.

As part of the Steam summer sale, which ends tomorrow, the service has released publicly the trading card system that’s been in beta for a few months. It works like this: participating games have a ‘badge’ that you can acquire for your profile, and that contributes to a recently introduced level system. You get the badge by collecting cards – virtual items that land in your inventory – and crafting them together, and in the process you might get a special emoticon you can use in chat as well. You can get up to half the cards you need by playing the game, and the rest you have to trade with friends or buy on the community market. You can make the same badge multiple times, earning you more experience points towards your level and getting you a new image. And if you’re high enough level, you have a chance at getting booster packs that contain several cards, or foil cards that can be combined for an extra special badge.

Let’s be absolutely clear here: we are talking about .jpgs on screens. Collections of pixels.

Every time someone buys a card, Steam gets a cut – and I assume so do the game devs. People who don’t care about the cards get a chance at making some very easy money – pennies at a time, perhaps more if they get a rare drop. People who care a lot can plough time and money into buying rare pictures. People who feel like making money off this can play the market – that’s already happening with the summer sale cards, as they’re high enough volume to sit at a stable price, but folks are only making a penny or two at a time. But once the economy starts to settle down, some folks will get good enough at it that they won’t need to pay real money for games ever again. Some people will most likely write bots to autobuy items below a certain price, too, once prices start to stabilise more broadly. If it’s successful – and it looks successful, right now – it’ll become its own market, the way MMO trading posts do, algorithmic trading and all.

At the moment, badges aren’t tied to achievements – special pictures unlocked when you do something specific within games – so there’s no gameplay tie. In part that’s likely to be because achievement cheating is so common, devaluing achievements as a participation mechanic. But the flip side is that you can get card drops just by having a game open – you don’t need to be actively playing it – so plenty of people are leaving their computers on with card-dropping games open, and idle. Games they’ve not yet played, or games they’ve played to death and don’t want to have to go back to in order to get the new special picture. It’s not a bad way of making a bit of pocket money.

But it’s almost certainly not what the system designers wanted, unless the whole purpose was just to get players to open up games more often. It’s definitely a way of getting a game’s ‘hours played’ stats up, if that’s a metric you care about. A lot of people buy games in Steam sales then don’t play them (I’m guilty of this) – this might be a way to trigger collector types into at least opening them up for the sake of collecting something else. But because of the current implementation, it’s not actually incentivising play: it’s just getting people to sit on menu screens while they do other things. Activity levels in Steam are going to go up very fast, but people won’t actually be playing. It’s a gamification system that offers incentives for a behaviour that the designers probably don’t actually want. (Well, the game designers at least. I can certainly imagine that a lot of transaction fees and inflated activity metrics aren’t a particularly bad thing for Valve.)

Incidentally, the :weed: emoticon, which drops from the Port Royale 3 badge, is going for $10. People really, really like special internet pictures.

Being strong

Yesterday I went swimming for the first time in months, and managed half a kilometre before work. Tomorrow I’m planning to go and attempt to work out in a hot room, for an hour and a half, at my first bikram yoga class. I’m looking forward to it. This is new to me.

I have not been strong for long. I came late to the idea of exercise as something you might do because you enjoy it, rather than because someone was forcing you to. I was a child more brain than body, more eyes than hands. Eczema played a part in my reticence to touch the world: when water can hurt you and your skin is always cracked and broken, roughing your hands in the dirt is something simply not done. I did not do handstands or climb trees. I read books instead.

Then in my teens, I weakened my own body in order to gather the mental fortitude I needed to fight the depression. First, for a time, my legs simply stopped working, as though the depression was starting at the bottom and working its way slowly upwards. By the time it took hold of my brain I was routinely tearing at myself in awful ways. I failed to eat enough to let myself grow after the age of 13. I walked dizzy with shock and blood loss, combined with lack of food. For years my body was a battleground: a warzone, an adversary and collateral damage, all at once. Perhaps if you take strength as a measure of what a body is capable of withstanding, rather than what it is capable of achieving, I have always been strong.

But this actual, physical ability is relatively new. 18 months ago, a little more, I decided at Christmas that I wanted to be a ninja. That I was fed up of hiding and of being incapable of moving, that I wanted not to be a different shape or size or weight but to be able to do different things with my body. To be less limited. Since I was young I have escaped into game worlds, taking particular pleasure in those that afforded me freedom of movement: Morrowind’s grand vistas and levitation spoke to me, but better were Assassin’s Creed and Prototype. To run up buildings and fly free. To be unlimited by flesh. I didn’t want to be full of virus or to knife people in the back, but to glide like a squirrel between tall towers or swan dive unharmed into haystacks.

I took up parkour for a while and was terrible at it, had to stop learning because of logistical problems, but carried on strength training at home. When I started I couldn’t do one push-up. Now I can knock them out without much effort. It has not been an overnight change, but it still feels sudden sometimes. I still cannot run up buildings. Today yoga, and perhaps next week I will try parkour again and see how bruised it leaves me.

I’ve spent a lot of life escaping from my body, seeing it as a limiting factor, hating its needs and changes, fighting it for control. Finally I’m coming to see it as me. I inhabit its corners now in a way I couldn’t have imagined a few years ago. I will always be bookish, more eyes than hands, but now I am no longer afraid to touch.