Facebook is taking reach away from brand pages. That much seems pretty obvious from the growing anger of people who’ve spent time and energy building audiences on Facebook, only to find they now can only reach a small proportion of them without paying. Mathew Ingram has a great piece today on GigaOm looking at this in a lot more detail, covering the negative reactions by both major brands and individuals looking to use Facebook to promote their work.
In any case, every successive change or tweak of its algorithms by Facebook — not to mention its penchant for removing content for a variety of reasons, something Twitter only does when there is a court order — reinforces the idea that the company is not running the kind of social network many people assumed it was. In other words, it is not an open platform in which content spreads according to its own whims: like a newspaper, Facebook controls what you see and when.
At the same time as all this is going on, Facebook is giving a pleasant boost to pages belonging to news organisations; the Guardian isn’t the only news organisation seeing a rapid rise in the numbers of page likes it’s receiving, starting on March 18. That’s driven by Page Suggestions, a relatively recent feature that, well, suggests pages to users, generally based on posts they’ve liked or interacted with, though it’s possible Facebook’s changing/has changed the situations when it displays that feature.
It certainly seems like an algorithm tweak that’s designed to benefit news pages by boosting their audience, but not necessarily their reach – while news pages are certainly getting more exposure, that’s no guarantee the posts themselves are reaching more people. It could be a mask; boosting audience numbers for particular types of pages in order to counteract a general lowering of reach, so that news brands end up more or less where they started in terms of the people who actually see their Facebook shares. Or it could be a rebalancing, promoting news pages at the expense of other brands on the basis that Facebook would much rather you got news in your news feed than advertising.
Or, given the lack of transparency of Facebook’s approach across the board, it could of course be a blip; an unintended consequence of downgrading some types of content that leaves news at an advantage, for now. Either way, it’s not likely to last unless it helps Facebook become the sort of Facebook that it thinks it wants to be – and it’s another reminder, even on the up side, that this isn’t a platform that can be controlled.