Aggregation – a substitute newspaper?

I’m not sure that I completely agree with Scott Fulton’s conclusion in this piece, but it’s well worth a read nonetheless. On the difference between Google and journalism:

News has always been a loss leader; it’s the thing publishers provide to make the real products they used to sell timely, interesting and competitive. It’s literally the sugar coating.

The Internet commandeered the services that newspapers once championed and delivered each of these services on an a la carte basis. In an earlier era, it made sense to bundle these services in a single package – the newspaper – and deliver it fully assembled. Today, the Web itself is the package, and each of the services now competes against other similar services in separate, often healthy, markets. And this is as it should be – this is not somehow wrong.

But it leaves local news providers with only the container, abandoning them with the task of making a living from the news alone. What’s worse, it thrusts them into a market with tens of thousands of journalistic ventures of all sizes, all of which have charged themselves with the same objective: building a business model around solely the news. What gives all these services a bit of a reprieve, albeit temporary, are Google News and the other aggregators in its category. Aggregators serve not only as front pages for a multitude of news services, but by bundling them together and giving them the illusion of plurality, aggregators substitute for the missing thunder of the press. The end product is not exactly editorial, but if you squint, there are moments when it reminds you of something that might have been editorial once.

Journalism online has a distribution problem. Unlike a road network, Google isn’t a neutral network through which news can be pushed; unlike hauliers and newsagents, social networks don’t exist primarily to distribute our news but have their own purposes and uses that sometimes conflict with ours. As the Mail Online prepares to turn its first profit, there is a wider argument playing out about whether journalism can or should be valued by how well and widely it is distributed – for display ad driven models this is particularly acute. And Google, as a display ad provider, potentially profits twice by being the primary distributor as well.

For news, Google is a distributor trying to make the product fit its network. (In other areas too – Schema.org microdata, authorship markup and other elements of Google+ spring to mind.) Though it’s certainly useful – I would argue vital to most news sites – it’s not the only way to distribute news, and for some sites it’s not the dominant method. Google is competing with email, social networks or even direct traffic to be the primary access method. Of course, then, it wants access to news and other content in a form that’s easy for it to parse and display. No wonder it fell out with Twitter and Facebook.

To my mind, this is the quote that gets to the heart of it:

Like it or not, aggregation is an interim solution. It’s a kludge that satisfies an immediate need in the short-term; it’s a substitute newspaper.

Google News is the best of what we’ve got now. It’s not necessarily what’s best for news. It’s certainly not where we’re going to end up.

Twitter for Newsrooms: first impressions

Tonight Twitter released a set of guides for newsrooms. There’s going to be a lot said about them in the next few days I’m sure, and it’ll be a while before we see what impact (if any) they have on the news ecosystem. But here are a few first impressions, in no particular order.

  • Newsrooms, not (just) journalists. This isn’t just about newsgathering, it’s about process and presentation too.
  • This is basic stuff – tools, examples, glossary, links, support. That’s as it should be, I reckon. The newsroom denizens who understand Twitter well enough to build their own techniques are still vastly in the minority. This is about bridging a gap.
  • The examples of engagement are very well-chosen indeed, and it’s genuinely heartening to see a range of reporters from the internationally renowned to the metro beat, with follower count ranges to match. I hope they keep this list up to date.
  • There’s that word “branding” again, providing more fuel for the ongoing branding debates. This is good basic advice about making yourself recognisable and accessible on Twitter, but I suspect a fair few journalists will bristle at the problematic word.
  • The focus when it comes to reporting is on the @acarvin style of curation and publication, not on live reporting or on breaking your own news. There’s a small section on mobile reporting, but the bulk of the reporting guide is around tapping into pre-existing communities, building on top of citizen journalism work, and finding sources. That looks a little like a missed opportunity to tout the real power of Twitter as a direct conduit for breaking news.
  • I’m glad Twitter is making more of its advanced search tools. They’re immensely useful for journalists, but unless you already know about them they’re next to impossible to use. Including them here, prominently, is smart. And it’s wise to explain there’s a difference between Top and All tweets, even if it’s still not clear what “most relevant” means in this context.
  • Twitter is protecting/building its brand. Some of these guidelines are about making sure the platform gets credit for quotes and information shared there. Others offer ways to embed Twitter functionality on news sites. It reminds me of Facebook’s Open Graph plugins, in a nascent and very specific way – proliferating its own platform while performing useful functions. Aiming to become needed, where it isn’t already.

How do you make local news on Twitter engaging?

Like this:

Web poll (modern!) what gets your goat on Norfolk's roads? Vote here. It's like AV, but more fun - http://bit.ly/ltuXcW
@EveningNews
Norwich Evening News
Options include 'suicidal pheasants' and 'caravans'. Am glad to see my driving didn't make the final cut.
@EveningNews
Norwich Evening News
We already have two votes for an option that isn't on the poll: cyclists. Cycling pheasants have picked up 458 votes.
@EveningNews
Norwich Evening News
@ @ Note I didn't mention you in case the cycling mafia came en masse to mow you down. I am thoughtful.
@EveningNews
Norwich Evening News
RT @: @ Cars? They're always forming queues that I have to cycle past.
@EveningNews
Norwich Evening News
Car haters: 1 Cyclist haters: 3 FIGHT! (best not to think of this in paper, scissors, stone fashion, or the cars will win hands down)
@EveningNews
Norwich Evening News

This is @eveningnews, and it’s not your average local news feed. Delivering a wry, funny take on the day’s news in Norwich, it’s not scared to poke fun at the newspaper – and the results are a far cry from the sterile RSS-based robots that many news brands use on Twitter.

@eveningnews has, at last count, nearly 3,700 followers – not bad for a local newspaper with a print circulation of 18,923 – and it’s talkative. It doesn’t follow many folks back but it does engage with the followers it has, talking back, retweeting and chatting about what’s going on.

The voice behind the tweeting is Stacia Briggs, current UK Columnist of the Year and feature writer for the Evening News, who also tweets as @womaninblack. She says that far from seeing Twitter as something difficult, it’s child’s play by comparison to traditional writing: ”Give me 140 characters in comparison to 1,500 words any day.”

"Production of the Aunt Bessie’s frozen potato products range will not resume until a full assessment has been made."
@EveningNews
Norwich Evening News

The feed was originally started by a colleague but quickly taken over by Stacia, and these days it’s very rare that anyone else uses it. Stacia admits being “extremely territorial”, and says that when the account was started she “was one of the only people on my newspaper who had some experience of Twitter – it’s not much of a basis for my unstinting belief that I could do the best job with the account, but it was a start”.

Like many folks looking at local news feeds, Stacia says she struggled to find something engaging out there – a feed that actually made people want to click on links, rather than simply treating the medium as a one-way publishing stream. So she set out to create something different.

“I consider the account to be fairly informal, hopefully amusing and friendly – sometimes a bit edgy and slightly naughty,” she says. “I don’t want bland RSS feeds or po-faced updates that command me to read a story. What I wanted to do is make the feed like a conversation: I’ll tweet a link, and then I’ll sometimes make an observation. Sometimes, the observations are quite oblique – I like oblique observations.”

Can there BE any more joy today? http://t.co/e3rXEUQ
@EveningNews
Norwich Evening News

“One of the things I feel most strongly about is maintaining a voice, one which people recognise and can relate to,” Stacia says.

“Clearly, there are stories which are serious and which must be treated as such. I don’t post a story about an inquest and then make a joke – if I did, I’d imagine it would be my career that required an inquest after a very sudden death.”

But between the straight tweets that link the reader to important stories and keep people up to date, @eveningnews is genuinely funny and wonderfully compelling. It’s a fantastic mix that makes readers feel they have a genuine relationship and a line into the paper – as is shown by the number of stories that come straight to Stacia via @eveningnews – and it has a nice side line in gently mocking the newspaper’s occasional online mishaps in a way that brings readers into an inside joke.

It's a happy return for my favourite picture of all time - http://bit.ly/lmqQwQ
@EveningNews
Norwich Evening News

Looking at @edp24, a feed run out of the same office by the same team, the difference is clear – the Eastern Daily Press feed is entirely automated, even automatically passing on reporters’ tweets. The Eastern Daily Press has more than three times the circulation of the Evening News in print, and the circulation area is much wider – but it has just a few more followers than @eveningnews.

And despite regular attempts at engagement from the people who follow it, it simply doesn’t talk back. In this, it’s like most other news brands, both local and national – but it’s clear from what @eveningnews has achieved that much more is possible when someone committed and talented takes ownership and makes the news their own.

I hadn't read the comments on that gunman negotiation story. I have now. And I think you should, too - http://bit.ly/kdUHo9
@EveningNews
Norwich Evening News

Readers tell @eveningnews their stories freely, they pass on ideas, they offer case studies and point out errors – but the open dialogue has drawbacks. Stacia doesn’t stop when she goes on holiday or is unwell – keeping @eveningnews going is a constant task that transcends normal work hours and boundaries. But it’s worth it, she says.

“There’s a mine of untapped data and information on Twitter which hugely benefits newspapers – and I’m trying to access it. I’ve got some great, breaking stories from Twitter, and within minutes we’ve had them on our websites.

“A huge city centre fire was first reported on Twitter and we then followed it with live tweeting, pictures from our photographers and Twitter followers and regularly updated reports. It directed people to our website and was a great example of how Twitter can break the news and we can expand on it.

“I’ve been given feature ideas, news stories, pictures, video, song clips – it’s been like a news sweet shop.”

This reminds me of the Blackadder episode with the turnip shaped like a thingy - http://bit.ly/lcvZa7
@EveningNews
Norwich Evening News

And the best advice for people tweeting as news brands?

“Don’t churn out corporate slurry. Talk like a human being. Engage with people. Reply to people who talk to you. Look for the unusual in a story and highlight it. Encourage your reporters to find lots of stories about UFOs, big cats, sharks or local eccentrics – they’re Twitter gold.”

A vicar on a spacehopper. Brilliant http://bit.ly/iW7tq6
@EveningNews
Norwich Evening News

Full disclosure: I worked for the Evening News from 2008 to 2010, and I am a total Stacia fangirl. Stacia’s job at the Evening News is currently at risk due to Archant Norfolk’s editorial review.

Directing the shambling hordes

Zombies at the doorI’m running my first social media campaign, and so far, it’s working.

Let me explain. I’m one of the two head organisers of a live-action simulation game called Zombie LARP (we wish we’d picked a better name sometimes, but it works) in which a whole bunch of people run around in the dark pretending to be zombies and taking it in turns to shoot the zombies with NERF guns. Think Left 4 Dead in real life.

It started out as a daft idea at university. We ran the first one on a wing and a prayer. It went so well – so blisteringly, terrifyingly, incredibly well – that we’ve been running one every six months since then. We got players initially by running something no one else was doing; then, later on, we started getting them by wor of mouth.

Last autumn 57 people turned up from my home town to a game designed for about 30. Many of them were regular players but many of them were new, buzzed because they’d been told about it by their friends.

We’ve grown up a little now, and we want to take it professional, and that means moving out of university buildings and a student mindset and tapping into the wider community around live gaming, NERF/Airsoft play, and zombies.

Which means an entrepreneurial mindset, learning web design, and running a social marketing campaign that opens us up to a wider market while maintaining our relationship with the core group who got us where we are now – our regular and most loyal players, the people who make our game possible.

In late September our website went live. In November we ran our most recent event, with bookings online. It sold out. Shortly after the event – while everyone was watching for photos – we made the move from a dying and mostly inactive Facebook group to a page, which had 50 fans within 24 hours. Globally, that’s not many, but in our niche it’s fantastic. Every one of those fans is a player, or a potential player. We are reaching the people we need to reach.

And more. In November our website had more than 80,000 hits.

Our fan page is slowly filtering through to friends of friends, people who are interested in the concept, people in that slightly wider niche who might come to the next game.

We ran a short-notice one-off event that wouldn’t have been possible without the forum and Facebook page as communication tools, and we backed that up with video.

We’re starting to get attention from German groups on Twitter purely by having Youtube and Facebook accounts feeding there. And a group of people are running a spin-off game in Kansas, suddenly. We’re international.

There’s a lot more work to do. We have video processing problems to iron out, insurance to negotiate, banks to deal with, applications to fill in, alternate reality games to create and venues to find.

But the next event will be bigger, better, more widely anticipated and more fun because of the community we’re building around the game. And, if we’re lucky and we work hard and smart, it’ll be in either an abandoned shopping mall or a fort.

I think that’s a success. What do you think?

Short is sexy

16/06/2009 - Magnetic poetry wall at the Cambridge Arts FestivalI’m a fairly recent Twitter convert, and at the moment there are two main reasons I’m sticking with it. First, it’s short, and second, it’s art.

I’ve failed to enjoy Facebook or work well with it for several years, preferring to do my moaning on my blog and my events management by email. Yes, I know, I should do better. That’s why I joined Twitter.

The interface is easy, keeping up with people you find intriguing or blogs you want to keep tabs on is suddenly very simple, and you can engage as much or as little as you fancy.

All of which is lovely, but it’s not why I like it so much – it’s not why it works. The best and most innovative thing Twitter has done is forced us to condense communication into short bursts – to crystallise. To be brief.

Twitter’s 140-character limit forces poetry from mundanity. It’s possible to build a tweet around a single thought, a concept, without over-egging it or forcing it. It rewards neatness. Even “pointless babble” becomes a crystal of meaning, complete in itself.

And people are using the microblogging format for all sorts of textual art, from condensing words down to fit within the strict limits to haiku to artistic political satire, such as William Shatner’s Tonight Show recital of Sarah Palin’s Twitter feed. The medium even spawned the world’s first interactive poetry competition.

Mashable laid out the reasons for loving the character limit very neatly and persuasively, but didn’t mention the possibility of poetry.

Twitter is forcing us to distill our words, and words distilled can make art.

Pointless babble

A study (warning, PDF) was published recently by Pear Analytics looking at Twitter usage, which found that more than 40% of all tweets are “pointless babble”. It’s a startling result – I for one was expecting a much higher percentage of spam and links posts – but I’m fascinated by the idea that a type of communication making up such a large proportion of a medium is defined as “pointless”.

The study authors defined six groups – news, spam, self-promotion, conversational, pass-along value and pointless babble – and babble is the only one that carries a value judgement. “Pointless babble” is a biased description, and I’m not sure why the authors of a statistical study decided to pass judgement on their data – or whether they even realised that’s what they were doing.

The implication is that we shouldn’t be babbling, we should be doing something else instead. No one wants to know whether you’re eating a sandwich or on a train – this is babbling, minutiae, and therefore without purpose – pointless.

For many Twitter users, someone else’s conversational tweets are often uninteresting unless they are directed at you, whereas your friend tweeting that their bus is stuck in traffic might be very relevant if they’ve arranged to meet you in half an hour. Sometimes status updates are far from pointless – “out of hospital, all’s well” is a long way from a pointless post even if it’s not directed at anyone in particular.

And I suspect, but can’t prove except with this very study, a lot of people use Twitter like Facebook status updates, following people rather than friending them and using the site as an easily-accessible Facebook lite. The description of that usage as “pointless” seems more than a little harsh – particularly when you’ve just found that 40.55% of the site is examples of that type of usage.

Many of these utterances are the sort of speech that human beings use to remind each other, and themselves, that they are still alive. It’s a way of keeping in touch without saying anything, akin to talking about the weather (if you’re English, of course). Rather than calling it pointless, wouldn’t it have made more sense to ask why this use is so common, and whether it’s a feature of Twitter rather than a bug?

There are a couple of other question marks for me about this study – why did the authors chose not to sample tweets on Saturday or Sunday? Why didn’t they sample between 5pm and 11am CST – that’s 11pm-5pm GMT, neatly missing the daytime usage of a lot of non-American folks? Did they include non-English language tweets?

But those are methodology quibbles, when my main problem with the study is the way it demeans a form of communication as “pointless” without asking whether or not it has a point. I don’t know if it does, but I’d retweet any study that had a go at finding out.